Midi
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Recent activity by Midi-
What happens if I'm registered and try to create another account with Midi?
If you have an account with Midi (either active or previously deleted) and you attempt to create a new account, at the time of the facial scan, you will be told that you already have an existing ac...
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How do I register in Midi?
Open the Midi app on your mobile device.Tap “Register”.Country of residence▪ Tap the country of residence field to select yours.▪ Select your country of residence from the list provided.Note:...
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Where are the Midi offices located?
Midi does not have physical customer service offices at this time. All your questions and inquiries will be answered through our support channels.
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What do I do when a document cannot be scanned?
Follow these recommendations to scan documents:Check that the document you are scanning is the one selected in the list above.The lighting should not be too low or too bright.The image should be cl...
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How can I report issues with the Midi app?
To report any bugs, issues, or problems with the app, please contact support via our chat or by emailing info@midi.io.
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How can I manage my privacy and not appear as a user in my contacts' lists?
Tap “My Profile” (by tapping the profile picture located at the top left of the app’s home screen)Tap “Privacy”.Tap “Visible to Friends” to manage your visibility in Midi. If you disable this optio...
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How can I see the details of my Midi cards?
Tap "Cards" on the Midi home screen.Tap the card in your card list to access the details.Tap “Details”.Enter your 6-digit pass code.Note: If you don't remember your pass code, you can tap the "Forg...
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How do I accept a money request?
When a Midi user requests money from you, you'll receive a notification and an email indicating the requested username and amount. To accept and proceed with payment:Open the “Midi” app.Enter your ...
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What happens if a transaction fails?
If an error occurs during a transaction, you will be shown a message indicating the error in that transaction.Tap “Try Again” to submit the payment and resolve the transaction issue.If the issue pe...
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How do Midi monthly limits work?
Midi has a monthly sending limit (Transaction Limit) and a monthly receiving limit (Balance Limit). The limits depend on your membership level and country of registration. You can check these limit...