Midi
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Recent activity by Midi-
How do I access my W-8BEN?
Tap “My Profile” (by tapping the profile picture located at the top left of the app’s home screen)Tap “Midi account”.Tap “Documents”.Tap “W-8BEN”.Zoom in, share, or save your W-8BEN.▪ You can zo...
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What happens if the email address used for registration is incorrect?
If you notice your email is wrong after completing registration, you must follow these steps:▪ Access the app profile by tapping on your user photo located in the upper left corner of the app's ...
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How to request your physical card?
To request your Midi physical card, go to the "Cards" tab and tap the "Request Card" button. On this screen, you must confirm your shipping address, and the price and estimated delivery time will b...
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How can I update my first or last name?
If you need to update your name, either due to an error or a legal name change, you must contact support through our chat or by sending an email to info@midi.io, requesting to update your name.
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What happens if the receiving user does not have a Midi account?
If your contact doesn't have an active Midi account because they haven't completed registration and identity verification, you'll see a message inviting you to suggest they download the app to rece...
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How do I generate a document with the personal data Midi has about me?
1. Tap “My Profile” (by tapping the profile picture located at the top left of the app’s home screen)2. Tap “Midi account”.3. Tap “Documents”.4. Tap “Personal data”.5. Zoom in, share...
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How to activate your physical card?
Once you receive your physical card and confirm that it is in good condition (sealed envelope, no visible damage or alterations), go to the "Cards" section within the Midi application and select yo...
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How do I report problems or fraud with an outgoing transaction?
You can view the details of any transaction made by tapping on it in the transaction list. If you have questions or problems with a transaction, contact support through our chat in the Midi app or ...
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How do I access my Midi account contract?
1. Tap “My Profile” (by tapping the profile picture located at the top left of the app’s home screen)2. Tap “Midi account”.3. Tap “Documents”.4. Tap “Midi Account Contract”.5. Zoom i...
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What happens if I enter my date of birth incorrectly?
If you enter your date of birth incorrectly during the registration process, you must contact support through our chat or by sending an email to info@Midi.io, requesting to update your date of birt...