Midi
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Recent activity by Midi-
Where can I use my Midi card?
You can use your card at any merchant worldwide, whether in a physical or virtual store, or even to withdraw money from ATMs. Terms and conditions apply.
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What happens if the receiving user does not meet the established conditions?
Before sending all external transactions, Midi performs a series of checks required by banking standards. If a contact doesn't meet Midi's requirements, the transfer will be fully refunded. If you ...
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How do I access all the commissions applied by Midi?
1. Tap “My Profile” (by tapping the profile picture located at the top left of the app’s home screen)2. Tap “Midi account”.3. Tap “Documents”.4. Tap “Midi Commissions”.5. Zoom in, sh...
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What happens if I don't verify my identity?
You will not be able to perform account or card transactions until your identity is verified and your bank account is created.
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How many Midi cards can I have?
Currently, Midi only allows you to get virtual cards from the Midi app. Physical cards will soon be included, along with more types of cards.If you need help, contact support through our in-app cha...
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How can I view Midi's privacy policy?
Tap “My Profile” (by tapping the profile picture located at the top left of the app’s home screen)Tap “Midi account”.Tap “Privacy policy”.All done! You will have already accessed the Midi privacy p...
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What if I am not a citizen of the country where I reside?
As long as your residency in that country can be confirmed, you will be able to register and use the Midi app without any problems
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What should I do if my Midi card is lost or stolen?
If your card is lost or stolen, it is important that you log in to the app and cancel it immediately.If you believe your debit card, PIN, or security credentials (as defined below) have been lost o...
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How can I check my Midi account details?
Midi allows you to access your Midi account information from the home screen by tapping on your bank account card or accessing it through your profile in the app.Access data from the home account s...
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What do I do if my ID document is not on the list?
Check our website “Midi.io” to see the list of permitted documents and the upcoming documents we will be adding for your country of residence.