- Follow these recommendations to scan documents:
- Check that the document you are scanning is the one selected in the list above.
- The lighting should not be too low or too bright.
- The image should be clear and free of shadows.
- There should be sufficient light to avoid reflections on the document.
- If required, include an image of your document's cover.
- Make sure you capture the entire document, that it is centered in the frame on the screen, and that all edges are within the frame.
- Make sure the document information, ID number, and expiration date are clearly legible.
- Do not hide, fold, or crop any part of the document.
2. If the issue persists, please contact support via our in-app chat or by emailing info@midi.io.